Warranty, shipping and returns

The company “Moviles House Outlet Store S.R.L.” in compliance with the provisions of art. 123. 1 of Royal Legislative Decree 1/2007, of November 16, OFFERS the consumer a TWO YEAR guarantee for the acquisition of new phones, the first year is covered by the manufacturer’s warranty “APPLE” and the second by us , and also offers ONE YEAR warranty for second-hand mobiles.

The consumer may claim the repair of the product purchased in the cases set out in art. 116 of Royal Legislative Decree 1/2007, of November 16, especially when the acquired good does not conform to the description made by the seller; when the good acquired is not suitable for the uses to which products of the same type are ordinarily used; when it does not present the usual quality and benefits of the same type or does not resemble the advertising and description made by the seller, etc. …

If the good purchased is still covered by the manufacturer’s warranty, then the buyer must contact him directly, without the company “Moviles House Outlet Store S.R.L.” have to bear the cost of such repair.

The action to claim in case of disagreement with the product, will prescribe three years from the delivery of the same, (art. 123.4 of Royal Legislative Decree 1/2007, of November 16).
Likewise, the buyer has the obligation to inform the seller of the lack of conformity with the product within two months of becoming aware of it (art. 124.5 of Royal Legislative Decree 1/2007, of November 16).

The company “Moviles House Outlet Store S.R.L.” It will only cover the return costs once the product has been repaired, as long as it is verified that it is indeed a good covered by the guarantee, without reimbursing the shipping costs of the product by the buyer in any of the cases. Also, for products covered by our warranty, the costs related to labor and materials will be free for the consumer.

The consumer is informed that the company has a period of ONE MONTH from receipt of the damaged terminal for repair and subsequent shipment to the buyer.

Taking into account that all the devices used are tested and their batteries are in the recommended parameters for correct operation, it is a consumable part and because its correct operation in the future depends on correct charging cycles by the consumer, it is informs the consumer that the warranty on this piece will be 1 month for used mobile devices on our website.

In the case of new mobiles, the warranty for this part is 1 year, being covered worldwide by Apple®.

The consumer is informed that the compatible accessories that are sent free of charge together with the mobile devices on our website will have a 3-month warranty from the date of purchase.

Faults produced as a result of improper use of the product, force majeure, breakages or changes in the terminals caused by manipulation or repair of the telephone by outsiders not authorized by our company will not be understood to be covered by the guarantee.

Our phones have security measures that tell us at all times when the termination has been manipulated by third parties outside of this company.

If the terminal, object of acquisition, at the time of sale presents a problem or has a breakage, this circumstance will be detailed in the invoice that is delivered to the buyer, in which case, the buyer will not have the right to claim a possible repair of the same.

In the case of a terminal that is not covered by the guarantee, and if the buyer still wants this company to take care of the repair, the cost that the buyer must bear will be € 30 / hour more the cost of the material plus VAT.

Assumptions that are not covered by the guarantee offered by this company:
Handling or incorrect use of the product by the customer.
Incorrect repair or modification of the substances of the terminal purchased by the buyer.
Broken or damaged components subject to impact.
Causes of force majeure.
Deterioration, removal or concealment, by the customer, of the warranty label of the company or the manufacturer of all products manufactured or distributed by the company.

There are two options:
– Shipping in 24 hours and is paid by the customer (€ 5.45).
– Shipping 72h and it’s free.

If the client chooses the payment option on delivery, the shipment is mandatory within 24 hours and € 6.00 of the shipment plus 1.5% of the total cost of the order is added.

If for any reason you are not satisfied with your product purchased through our website, you have a period of 14 calendar days, counting from the date of delivery of the product, to return it. In this case, the return costs will be borne by the customer.

Before making said return, the customer must contact our customer service department through our email info@iphoneplace.com or by phone + 34 622 292 999, to which we will respond indicating the return process.

Any return without this prior communication will not be accepted.

In order to accept the return, both the product and its packaging must be in perfect condition, without scratches or broken or deteriorated packaging and including all the documentation that accompanies the product as well as its accessories, since otherwise the good will suffer a depreciation. The client must carry out a correct packaging that ensures its transport without damage. Please do not forget to indicate the order number on the package.

Once received and verified by our staff that the product is in the same state in which it was sent, the amount will be refunded by bank transfer.

The company Moviles House Outlet Store S.R.L. It will not reimburse in any case the shipping costs by the customer. In the event that the product has malfunctions in its operation, the client must contact our customer service department through our email info@iphoneplace.com or by phone +34 622 292 999 indicating their order number and the anomalies that the product purchased from our website suffers. Then our team will respond with the return procedure.

In order to accept the return, the customer must send the product in its packaging with which it was received along with the corresponding invoice and a copy or photo of the receipt / delivery note from the transport company with which the shipment was made.

In this case, the return costs will be borne by the customer until the product is not reviewed by our technical team and it is recognized that the problem is from the factory and is not misuse or improper handling.

In the event that the product has a manufacturing defect, iphoneplace.com has 1 month to return the product to the fixed customer or replace it with an equal one.

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